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August 2009

The best salespeople have expensive hobbies

I gave my “Sales 101 for entrepreneurs” lecture to the entrepreneurs at DreamIT Ventures in Philadelphia last week.  If you aren’t familiar with them, its a TechStars / Y-Combinator style incubator that helps launch great companies on a shoe-string.  It does so by providing a great environment and access to top notch mentors and experienced VC’s and entrepreneurs.  I was honored to be one of their speakers this year.

During my presentation, one of the entreprenuers asked me a great question:  What should I look for when I’m hiring a sales candidate?

My immediate response was, “The first and most important quality that I look for in a salesperson is that they have expensive hobbies.”  Of course, this evoked quite a bit of laughter, but then I started to explain my rationale.

Most people will tell you that when you hire a salesperson, you should look for confidence, persuasiveness, an extensive rolodex, the persistence of a 2 year old , and intelligence.  I say, yes all of those things are great (although I am not a believer in the rolodex-theory), but you are talking to salespeople.  We are not normal.  By nature, we are trained at the core to manipulate conversations, control the direction of conversations, get you to feel good about what we are saying, and convince you that the things you are looking for are not what you are looking for – but you are instead looking for the things that are good in us.  Our job is to close you – to get the deal done.

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Truth in the sales process revisited: Controlled Messaging

Recently, I spoke to someone who had followed my advice about being completely truthful in the sales process, and was finding that he wasn’t getting as many sales from it as he thought.  I started digging into his process, and instantly realized the problem.

Truthfulness does not mean “reveal everything at once” – nor does it mean that you don’t control what information you give at any time. You need truth in every step of the process, but that doesn’t mean that you have to show your entire hand from the get-go.  You should be offering up information in snack-sizes and when it is required to move the process along.  You should always be managing the process towards the end goal that you want – a close.

Think of it this way…  Go back to your single days (or if you are single.. go back to last weekend), and imagine yourself in a bar and seeing an attractive person.  You certainly don’t walk up to them and say, “I just saw you, had a mental fantasy about us together, and thought I would come over here and talk to you.  I think we are likely quite compatible and would make very attractive children.”

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